Frequently Asked Questions:
How to contact Firedog Jewelry:
Phone 206-494-9030 or email email@example.com
How do I place an order?
To order an item just go to the menu and click on "How To Order" for a full description of how to place an order from Firedog Jewelry
How long until my order ships?
Items that are in-stock ship usually ship within 24 hours during weekdays. Custom orders typically take 2 to 3 weeks before they are ready to ship.
What is the standard size of your pendants?
Pendants are 1 inch across (25mm) about the same diameter as a US Quarter unless listed otherwise. The thickness of the pendant is thicker than a quarter at approx 2mm thick (same thickness as a nickle). These are substantial pieces that wear well and can be passed down for many generations.
What size chain should I order?
Most men wear a 24" chain with their pendant and almost never wear an 18" chain (because it would be too tight around the neck). Whereas most women prefer either an 18" or 20" chain.
Can I order a larger or smaller size pendant than what's shown?
YES! Just let us know how large you want your pendant. Mark has created custom pendants as large as a US Silver Dollar. The larger the pendant, the more it will cost due to the increased amount of metal used. Initially you will pay the listed price when you place the order. Since a larger size will cost more, you will be notified of the additional cost when you are sent the computer rendered image for the design proof along with instructions of how to pay the difference. Smaller pendants are not discounted due to the increased labor cost associated with the smaller design details.
What if I change departments and need a new pendant, can I exchange my original pendant for a new pendant?
YES! As a returning customer we will create a new pendant for 25% off (must be the same type of metal) as long as you return the original pendant to Firedog Jewelry for recycling of the metal.
Do you offer volume discounts? What if my whole fire station wants to order pendants?
YES! The discount will depend on the number of pieces, the metal chosen and how many need to be individually customized. Prices as low as $49 per pendant. Please call 206-494-9030 (9am to 6pm Pacific Time) or email firstname.lastname@example.org for full information and/or to place an order for multiple pieces.
To be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days of when the order was placed.
To arrange a return, simply give us a call (206-854-9054) or Email us at email@example.com
Please provide a copy of your sales receipt or provide the name of the purchaser.
All sales on loose diamonds/mounted diamonds above .30ct cannot be returned or exchanged. All sales on these items are final.
Custom Orders, special orders, modified, or altered items cannot be returned or exchanged.
Watches that have been worn or altered cannot be returned or exchanged.
Shipping charges from the original purchase are not refundable, if applicable.